Cureya (cure4mind)
UX/UI Design
Figma, Adobe Illustrator, Adobe Photoshop
Tools Used:
The Product
Cure4mind is a Health & Wellness Company that helps people live happy and healthy lives by promoting natural remedies. Their app assists people in overcoming mental health issues by connecting them with medical service providers such as counselors, practitioners, and companions. This helps to automate and streamline the process of receiving care, creating a more systematic approach for the patients.
Challenge
In recent years, counselors, practitioners, and companions have encountered difficulties in interacting with their clients. The pandemic has emphasized the need to expand the mental health care sector in every way possible.
Solution
Develop a mobile application that allows counselors, practitioners, and caregivers to engage with patients remotely. The application should offer services beyond just scheduling appointments, aiming to connect clients with health practitioners and reduce wait times.
Role
"UI/UX designer designing an app for Cureya (Cure4Mind) from the counselor's point of view."
Responsibilities
Conducting interviews, user flow, competitive study reports, digital wireframing, low and high-fidelity prototyping, and working on chat and login section mockups.
Tools
Figma, Adobe Illustrator, Adobe Photoshop, Figma
Duration:
2 Months
Design Process:
Empathize
Define
Ideate
Prototype
Testing
Understanding The User:
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​​User Research
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Personas
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Problem Statements
Research Goals
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Determine current mental awareness among people and how they are dealing with it.
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Determine the frustration of the counselor and practitioner when dealing with various patient types.
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Understanding the challenges user face to keep the records of their patients.
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Analyze the position of current organizations in the provision of online consulting services.
Research
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Nowadays, patients look up doctors online, and they claim that making appointments online is simpler than calling or going in person.
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Online consultation services for primary care, therapy, mental health, and many other medical services have significantly increased globally.
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Counselors and practitioners were reluctant to counsel patients personally during a pandemic where the act of physically meeting was a medical difficulty in and of itself. for this reason Many doctors have launched online services.
User Interview
To gain qualitative data about users’ goals, needs, frustrations, and motivations, I conducted user interviews with users that fit the demographics from market research. I completed interviews with 5 different interview participants.
Interview
In order to gain qualitative data about users’ goals, needs, frustrations, and motivations, I conducted user interviews with users that fit the demographics from market research. I completed interviews with 5 different interview participants. Two are female, and three are male and fall between ages 24 to 36. All interviewees are working professionals in different fields in New Delhi India.
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Are you a registered doctor in any other appointment booking app?
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If yes, what are the challenges that you face in the app?
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How are you able to manage your appointments?
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What are some of the things that you like about the current process?
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What features do you think are most important in such kinds of apps?
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What amount of time do you spend on the app?
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What is the feature that you use most often?
Pain Points
the whole process is time-consuming.
Difficult to keep previous record of patient
In case of emergency, doctors find it difficult to cancel the appointment scheduled at that particular time.
User Persona
Based on gathered research, combined with insights from an empathy map, I created a persona that represents the Pizza Slice audience segment.
Problem Statement:
Rohan Ray is 35 year old psychiatrist Who want to easily organize their patient appointments because He wants some free time for himself and family.
Competitive Audit
User Flows
Starting the Design:
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Paper Wireframes
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Digital Wireframes
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Low-fidelity Prototype
Paper Wireframes
Taking the time to sketch out iterations of each app screen on paper guaranteed that the parts that made it to the digital wireframes were well-suited to solving user problems.
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Login and signup Screen
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Home Screen
Chat Screen
Digital Wireframes
Based on user flow, I created low-fidelity wireframes to serve as a blueprint for the visual interface of the website. It allows us to visualize hierarchy, priority, and flow before implementing more minute details, such as font and colors.
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Low-Fidelity Prototype
Using the completed set of digital wireframes, I created a low-fidelity prototype.
Typography & Colors
I wanted this app to convey a sense of hope, peace, and strength to its users. As a result, I chose white as the primary color and various shades of green as the secondary color. For typography, I opted for the Inter UI font because of its open and friendly typeface, which also provided a wide variety of options as a free font in Figma.
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Starting the Design:
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Mockups
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High-fidelity prototype
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Accessibility
Mockups
For the counsellor, practitioner, and companion points of view, I created the mockup screen for the Cureya app's login, chat, and companion sections.
Login screen
After registering for an account, users can access Cureya with their email address or phone number and password. They must declare their qualifications and provide some crucial papers to the Cureya company for verification before they can create an account on the Cureya app.
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Chat Screen
Slot
I have divided the chat screen into two sections: slots and subscriptions. In the mockup screen below, users can view their upcoming, ongoing, and previous chats, videos, or audio appointment slots with their patients. They can take notes during the session. Using the report icon, users can manage patients' health problems by viewing their prior reports, updating them, or creating a new report.
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Companion
Subscription
The user can view their subscription booking with a patient and access all the details, whether it's a group session or a one-on-one subscription session. They can manage their group session by blocking, stopping, or suspending a group or individual after clicking on the group's three-dot icon button. Multiple people can message the group simultaneously in a group chat, and the one-on-one conversation session counts as one slot.
In the section below, counselors or practitioners can choose to function as companions for patients. When they are online, they will start receiving requests from patients seeking companionship.
High-Fidelity Prototype
The final high-fidelity prototype presented cleaner user flows for Login chat section of Cureya app
Accessibility Considerations
Used larger size font which Provided access to users who are poor eyesight.
Used icons to
help make
navigation easier.
Used Relatable illustration
To help all users better understand the designs.
Let’s Connect!
Thank you for taking the time to go through my work on the Cureya (Cure4mind) app! If you want to learn more or get in touch, my contact information is shown below.
Email: sonalikanandan30@gmail.com